Question 1

Do you provide warranty on your products?

Answer

All VELUX skylights come with a 10 year manufacturers warranty that we match with a 10 year warranty on our work.

Question 2

How long does a skylight installation take?

Answer

Typically one day for a full skylight installation. This includes cutting through the Gyprock ceiling, creating a Gyprock frame and shaft, flashing, plastering, and sanding ready to paint.

Question 3

Why do you use a Gyprock shaft?

Answer

As opposed to MDF shafts which may be used by other companies, Gyprock shafts are premium quality. They give a much cleaner finish, and will match the texture of your ceiling, unlike MDF. Timber flashing is also available upon request.

Question 4

Are skylights likely to leak?

Answer

Skylights should never leak and if they are they should be fixed.
Skylights may leak for a variety of reasons, and if you have any problems with one, contact us and we'll have a look at it. The solution will be very dependant on the problem. Our skylights are flashed to be leak proof so the chances of this happening are very low.

Question 5

Are skylights hail proof?

Answer

In our experience, damage from hail is an extremely rare occurence. Old acrylic domed skylights get more brittle with age and subsequently are prone to hail damage. VELUX skylights are high performance, double glazed, laminated, toughened glass. These are less likely to suffer from hail damage.

Question 6

Are skyights easy to maintain?

Answer

Yes! Skylights require minimal maintenance. VELUX skylights have a NEAT photo-catalytic coating that reacts with the suns UV rays to decompose surface organic dirt, before rinsing away with the next shower of rain. Thereby reducing the cleaning frequency. This coating also makes the glass smoother, so water disperses evenly, sheets off and evaporates quickly, minimising water spotting on the pane.

Question 7

Do you provide a cleaning service for skylights?

Answer

Cleaning instructions for skylights can be obtained from Simply Skylights when you install your skylight, just ask!

Question 8

What blind options do you offer?

Answer

We offer a range of different blinds. These are available in either honeycomb or blockout style. The blockout style will reduce heat by approximately 40% with near total light reduction, the honeycomb blinds will reduce heat by approxinmately 60% and near total light reduction. Blinds are available in solar and manual options but will depend on what model skylight you decide to go for. This can be advised upon quote. Tubelights do not come with blinds.

Question 9

Do I need an electrician for my solar powered skylight?

Answer

No. A solar skylight is a complete unit, including wireless installation. A solar panel is attached to the skylight, with an internal battery, so no electrician is required. The skylight will close automatically in rain from the rain sensor installed, and is fully automated.

Question 10

Can I use my opening skylights with a smart system?

Answer

Yes. VELUX ACTIVE supply an indoor climate control system that is operated through your phone. This system is ideal for multiple skylights and/or multiple blind operation

Question 11

What are the added benefits of having a skylight in my home?

Answer

Lots of benefits! These include natural light, heat reduction, saving on energy bills, ventilation, and increasing the value of your property.

Question 12

I have a broken dome can you fix it?

Answer

FCM skylights are a double glazed alternative to acrylic domes, which can generally replace most domes quickly, easily, and for less money! There are 10 sizes available, and they come with all the added benefits of a double glazed skylight.

Question 13

Will you do repairs to non-VELUX skylights or skylights installed by another company?

Answer

Yes we can, every situation is different and may require a site visit, so please call us and we can make an assessment.

Question 14

Can I get my skylights installed before Xmas 2020?

Answer

Unfortunately, skylights have been so popular in 2020 that installations will now be in 2021. We are happy to do a quote for you and talk to you about your skylights requirements.

Question 15

Can I visit the showroom despite COVID-19?

Answer

Yes, office hours are 8:30 - 4:30, Monday to Friday.

Question 16

Can I get a free quote?

Answer

The first quote is free, which we can organise at a time that is suitable to both parties.

Question 17

Your showroom is in Penrith, is there anywhere else I can view skylights?

Answer

The VELUX showroom is in Alexandria, currently closed due to COVID-19, however Hardware and General stores in Brookvale and Marayong also have limited displays.

Frequently Asked Questions