Frequently Asked Questions
Do you provide warranty on your products?
All VELUX skylights come with a 10 year manufacturers warranty that we match with a 10 year warranty on our work.
How long does a skylight installation take?
Typically one day for a full skylight installation. This includes cutting through the Gyprock ceiling, creating a Gyprock frame and shaft, flashing, plastering, and sanding ready to paint.
Why do you use a Gyprock shaft?
Are skylights likely to leak?
Skylights may leak for a variety of reasons, and if you have any problems with one, contact us and we'll have a look at it. The solution will be very dependant on the problem.
Are skylights hail proof?
Are skyights easy to maintain?
Do you provide a cleaning service for skylights?
Cleaning instructions for skylights can be obtained from Simply Skylights when you install your skylight, just ask!
What blind options do you offer?
Do I need an electrician for my solar powered skylight?
No. A solar skylight is a complete unit, including wireless installation. A solar panel is attached to the skylight, with an internal battery, so no electrician is required. The skylight will close automatically in rain from the rain sensor installed, and is fully automated.
Can I use my opening skylights with a smart system?
Yes. VELUX ACTIVE supply an indoor climate control system that is operated through your phone. This system is ideal for multiple skylights and/or multiple blind operation
What are the added benefits of having a skylight in my home?
Lots of benefits! These include natural light, heat reduction, saving on energy bills, ventilation, and increasing the value of your property.
I have a broken dome can you fix it?
Will you do repairs to non-VELUX skylights or skylights installed by another company?
Yes we can, every situation is different and may require a site visit, so please call us and we can make an assessment.
Can I get my skylights installed before Xmas 2020?
Unfortunately, skylights have been so popular in 2020 that installations will now be in 2021. We are happy to do a quote for you and talk to you about your skylights requirements.
Can I visit the showroom despite COVID-19?
Yes, office hours are 8:30 - 4:30, Monday to Friday.
Can I get a free quote?
The first quote is free, which we can organise at a time that is suitable to both parties.
Your showroom is in Penrith, is there anywhere else I can view skylights?
The VELUX showroom is in Alexandria, currently closed due to COVID-19, however Hardware and General stores in Brookvale and Marayong also have limited displays.